Front Desk Receptionist

PRECISION HEALTHCARE SPECIALISTS LLC•Fort Myers, FL

21d

About The Position

Precision Healthcare Specialists is seeking a friendly, organized, and dependable Front Desk Receptionist to join its Dermatology team. The role provides customer service and supports daily front-office operations, including patient check-in and check-out, appointment scheduling, incoming calls, patient information verification, and administrative support. The successful candidate is professional, detail-oriented, comfortable in a fast-paced medical office, and committed to a positive patient experience.

Requirements

Previous front desk, receptionist, or administrative experience is required.
Strong customer service and communication skills.
Excellent organizational skills and attention to detail.
Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
Professional demeanor and ability to communicate effectively with patients, providers, and coworkers.
Basic computer skills and ability to learn new software systems.
Ability to handle confidential patient information appropriately.

Nice To Haves

Medical office experience is strongly preferred.
Dermatology or other specialty medical office experience is a plus.
Familiarity with electronic medical records, appointment scheduling, and insurance verification.
Previous experience in a dermatology practice or specialty medical office.
Knowledge of medical terminology and insurance processes.
Experience with patient check-in/check-out, appointment scheduling, and copayment collection.

Responsibilities

Greet patients and visitors professionally, warmly, and in a welcoming manner.
Check patients in and out and ensure demographic, contact, and insurance information is accurate and up to date.
Answer incoming phone calls, direct calls appropriately, and assist patients with general questions.
Schedule, confirm, reschedule, and cancel appointments as needed.
Verify insurance information and assist with collecting copayments and other applicable patient payments.
Maintain accurate patient records and update information in the electronic medical record (EMR) system.
Communicate with medical assistants, providers, and other office staff to support efficient patient flow.
Assist patients with completing paperwork and obtaining required documentation.
Respond professionally to patient inquiries and direct clinical questions to appropriate clinical staff.
Maintain an organized, clean, and professional front desk and waiting area.
Follow patient confidentiality requirements, HIPAA regulations, and office policies.
Perform other front-office and administrative duties as assigned.