Front Desk Monitor - Legacy
About The Position
Volunteers of America–Greater New York is seeking a Front Desk Monitor for Legacy Family Residence, a transitional family shelter in Brooklyn, New York. The role answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls access through the front door. Legacy Family Residence helps residents learn essential skills to meet the challenges of everyday life. Candidates should have good interpersonal skills and basic computer knowledge. A high school diploma or GED is preferred. A Security License and Fire Guard (F-02) certification are required upon hire. CPR/First Aid and Coordinator of Fire Safety & Alarms (F80) certifications are required within 90 days of hire; VOA will cover their cost.
Requirements
- Good interpersonal skills.
- Basic computer knowledge.
- Security License required upon hire.
- Fire Guard (F-02) certification required upon hire.
- CPR/First Aid certification required within 90 days of hire.
- Coordinator of Fire Safety & Alarms (F80) certification required within 90 days of hire.
Nice To Haves
- High school diploma or GED preferred.
Responsibilities
- Answer telephone calls and take messages for staff.
- Greet visitors, assist them directly, or announce their arrival to staff or residents.
- Ensure clients sign in and out as required.
- Receive and route mail and deliveries.
- Aid residents and control front door access.
- Handle or assist in crisis intervention.
- Follow assigned procedures in emergency situations.
- Conduct rounds at the residence as assigned.
Benefits
- Medical, dental, and vision coverage
- Prescription coverage
- Life insurance
- Retirement plan
- Tuition reimbursement
- Paid time off, including a paid birthday holiday
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
