Front Desk Monitor

Associated Asset Management (AAM) • Surprise, AZ

5d • Onsite

About The Position

The Front Desk Monitor creates a welcoming environment for residents and guests at Heritage at Asante, an active adult HOA community in Surprise, Arizona. The role answers phones, assists with inquiries, monitors facility activity, and helps ensure community rules are followed.

The position primarily answers phone lines, provides administrative support to staff and management, manages the front entrance, and maintains the reception desk. It uses excellent customer service skills to greet visitors and homeowners by phone and in person.

Requirements

• Excellent customer service and communication skills.
• Ability to support administrative staff as needs change.
• Ability to obtain information from callers and visitors professionally and efficiently.
• Ability to handle multiple tasks, establish priorities, and meet deadlines.
• Exceptional organizational and tracking skills.
• Ability to work efficiently in a high-volume, fast-paced environment.
• Proficiency with computer programs and company database systems, including MS Office (Excel, Word, and Outlook), internet, and email systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced verbal and written communication skills and ability to communicate with all levels of management and staff.
• Ability to collaborate and cooperate within the department and with other departments.

Responsibilities

• Provide receptionist support for on-site property needs and customer service to inbound callers, visitors, and vendors.
• Partner with the Administrative Support team and On-site Community Manager to manage the reception area and inbound calls and assist with administrative projects.
• Filter inbound calls and direct them appropriately.
• Greet visitors and homeowners and determine their immediate needs.
• Monitor pickups and deliveries.
• Assist with event setup and breakdown as needed.
• Perform light dusting, restock paper products, and complete other assigned cleaning duties.
• Perform other related duties as directed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed