Front Desk Monitor

Associated Asset Management (AAM)•Surprise, AZ

About The Position

The Front Desk Monitor serves as the first point of contact for residents and guests at Asante Phase 2, a master-planned community in Surprise, Arizona. The role manages phone lines, the front desk, and visitor access while providing customer service and administrative support. The community includes an amenity center with pools, a fitness center, a movement studio, indoor gathering space, outdoor courts, and green space.

Requirements

Excellent customer service and communication skills.
Ability to support administrative staff amid changing needs.
Ability to elicit information from callers and visitors professionally and efficiently.
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
Exceptional organization and tracking skills.
Ability to function efficiently in a high-volume, fast-paced environment.
Ability to use computer programs and company database systems proficiently, including MS Office (Excel, Word, and Outlook), internet, and email systems.
Ability to interact and work positively and effectively with staff at all levels.
Advanced verbal and written communication skills and ability to communicate with all levels of management and staff.
Ability to work collaboratively and cooperatively within the department and with other departments.

Responsibilities

Provide receptionist support for on-site property needs and customer service to inbound callers, visitors, and vendors.
Partner with the Administrative Support team and On-site Community Manager to manage the reception area and inbound calls and assist with administrative projects.
Filter inbound calls and direct them appropriately.
Greet visitors and homeowners and determine their immediate needs.
Oversee the members application process and members at the amenity center, including the clubhouse, pool areas, and outdoor space.
Open or close the amenity center.
Monitor pickups and deliveries.
Assist with event setup and breakdown as needed.
Assist with events and Association-sponsored gatherings as needed.
Perform other related duties as directed.