Front Desk Monitor

AAM Brand • Albuquerque, NM

2d

About The Position

The Front Desk Monitor is the welcoming face of Del Webb at Mirehaven, a 55+ community in Albuquerque. The role supports the community’s 10,000-square-foot Recreation Center and its amenities, including a pool and spa, tennis, bocce ball and pickleball courts, an outdoor event lawn, a great room, and meeting spaces. The position primarily answers phone lines, manages the front entrance, and maintains the reception desk while providing friendly, exceptional customer service to homeowners, guests, visitors, vendors, and callers.

Requirements

• Excellent customer service and communication skills.
• Ability to support administrative staff with changing needs.
• Ability to elicit information from callers and visitors professionally and efficiently.
• Ability to handle multiple tasks, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to work efficiently in a high-volume, fast-paced environment.
• Ability to use computer programs and company database systems proficiently, including MS Office (Excel, Word, and Outlook), the internet, POS, and email systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced verbal and written communication skills and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department and with other departments.

Responsibilities

• Provide receptionist support for on-site property needs and high-quality customer service to inbound callers, visitors, and vendors.
• Work with the Administrative Support team, On-site Community Director, and Lifestyle Coordinator to manage the reception area and inbound calls and assist with administrative projects.
• Filter inbound calls and direct them appropriately.
• Greet visitors and homeowners and determine their immediate needs.
• Monitor pickups and deliveries.
• Assist with events and register residents for events.
• Give tours of the Amenity Building.
• Perform light cleaning as needed, such as wiping tables, spot mopping, and sweeping.
• Perform other related duties as directed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed