Front Desk Monitor
About The Position
The Front Desk Monitor answers telephone calls and takes messages for staff; receives and assists visitors; receives and routes deliveries; aids residents; and controls front door access. The role is based in Dove House, a program providing comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence. The position requires a polite and pleasant manner, efficiency, firmness, and the ability to operate a busy front desk and security operation. The monitor must be able to perform diverse tasks with ease and maintain confidentiality. CPR/First Aid, Narcan, and Fire & Emergency Drill Conductor (F-07) certifications are required within 90 days of hire, with costs covered by VOA.
Requirements
- High school diploma or GED preferred.
- Polite and pleasant manner; efficiency and firmness.
- Ability to operate a busy front desk/security operation.
- Ability to perform diverse tasks with ease and maintain confidentiality.
- Obtain CPR/First Aid, Narcan, and Fire & Emergency Drill Conductor (F-07) certifications within 90 days of hire; VOA will cover the cost.
Responsibilities
- Answer telephone calls and take messages for staff.
- Receive and assist visitors, including greeting them and either helping them directly or announcing their arrival to staff or residents.
- Ensure clients sign in and out as required.
- Receive and route mail and deliveries.
- Aid residents and control front door access.
- Handle or assist in crisis intervention.
- Follow assigned procedures in emergency situations.
- Conduct rounds at the residence as assigned.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Prescription coverage
- Life insurance
- Retirement plan
- Tuition reimbursement
- Paid time off, including a paid birthday holiday
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
