Front Desk Monitor
About The Position
Volunteers of America–Greater New York is seeking a Front Desk Monitor for Dove House, a program providing comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence. The Front Desk Monitor answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access. The role requires a polite and pleasant manner, efficiency, firmness, the ability to operate a busy front desk and security operation, and the ability to perform diverse tasks while maintaining confidentiality. Required certifications must be obtained within 90 days of hire; VOA will cover their cost.
Requirements
- High school diploma or GED preferred.
- Polite and pleasant manner; efficiency and firmness.
- Ability to operate a busy front desk/security operation.
- Ability to perform diverse tasks with ease and maintain confidentiality.
- Obtain CPR/First Aid, Narcan, and Fire & Emergency Drill Conductor (F-07) certifications within 90 days of hire; VOA will cover the cost.
Responsibilities
- Answer telephone calls and take messages for staff.
- Receive and assist visitors.
- Receive and route deliveries.
- Aid residents and control front door access.
- Greet visitors and assist them directly or announce their arrival to staff or residents.
- Ensure clients sign in and out as required.
- Route mail and deliveries as required.
- Handle or assist in crisis intervention.
- Follow assigned procedures in emergency situations.
- Conduct rounds at the residence as assigned.
Benefits
- Medical, dental, and vision coverage
- Prescription coverage
- Life insurance
- Retirement plan
- Tuition reimbursement
- Paid time off, including a paid birthday holiday
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
