Front Desk Monitor

Associated Asset Management (AAM) • Albuquerque, NM

2d

About The Position

The Front Desk Monitor provides receptionist support for the on-site property at Del Webb at Mirehaven, a 55+ community in Albuquerque. The role answers phone lines, manages the front entrance, maintains the reception desk, and provides friendly customer service to homeowners, guests, visitors, vendors, and inbound callers. The position also assists with administrative projects and community events, registers residents for events, gives tours of the amenity building, monitors pickups and deliveries, and performs light cleaning as needed.

Requirements

• Excellent customer service and communication skills.
• Ability to support administrative staff as needs change.
• Ability to elicit information from callers and visitors professionally and efficiently.
• Ability to manage multiple tasks, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to work efficiently in a high-volume, fast-paced environment.
• Ability to proficiently use computer programs and company database systems, including MS Office (Excel, Word, and Outlook), the internet, POS, and email systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced verbal and written communication skills, including the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department and with other departments.

Responsibilities

• Provide receptionist support and customer service to inbound callers, visitors, homeowners, and vendors.
• Work with the Administrative Support team, On-site Community Director, and Lifestyle Coordinator to manage the reception area and inbound calls and assist with administrative projects.
• Filter inbound calls and direct them appropriately.
• Greet visitors and homeowners and determine their immediate needs.
• Monitor pickups and deliveries.
• Assist with events and register residents for events.
• Give tours of the Amenity Building.
• Perform light cleaning as needed, including wiping tables, spot mopping, and sweeping.
• Perform other related duties as directed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed