2027 Front Desk Supervisor

Under Canvas Inc. • Groveland, CA

6d • $19 - $20

About The Position

As a Front Desk Supervisor with Under Canvas, you oversee Front Desk operations and supervise Camp Concierges and Night Auditors. You engage with guests from arrival through their stay, ensuring interactions reflect the company’s commitment to exceptional hospitality and helping guests enjoy the outdoors. This seasonal, hourly position includes team member housing for the duration of employment.

The role combines guest service, front desk operations, team leadership, and operational coordination. You greet and check in guests, assist with transportation to accommodations, provide camp tours, respond to guest requests and concerns, manage accommodation assignments and guest billing, and support the training and scheduling of team members. You also lead the front desk team in supporting Under Canvas sustainability initiatives and work with other departments to ensure consistent procedures and a positive team culture.

Requirements

• High School Diploma or GED.
• One or more years of supervisory experience, preferably in hospitality, lodging, or guest services.
• Experience with POS and reservation systems, or the ability to learn them quickly.
• Ability to influence others, lead effectively, and collaborate within a team.
• Strong problem-solving and solution-oriented mindset.
• Excellent customer service and team leadership skills.
• Strong attention to detail and organizational abilities.
• Outstanding communication skills and a genuine, outgoing, friendly, and dynamic personality.
• Ability to independently lift a minimum of 45 lbs.
• Ability to work in extreme weather conditions, including heat, cold, rain, snow, humidity, and wind.
• Ability to perform extensive walking, standing, bending, twisting, lifting, and maneuvering on uneven outdoor terrain.
• Use personal protective equipment (PPE) when applicable.
• Satisfactory completion of a background check and/or motor vehicle record check if required by Under Canvas.

Nice To Haves

• Supervisory experience in hospitality, lodging, or guest services.

Responsibilities

• Maintain composure, make decisions, and remain resourceful amid changing weather, guest concerns, and operational challenges.
• Communicate clearly, accurately, completely, and promptly with guests and team members.
• Learn and share knowledge of local culture, attractions, activities, and outdoor adventures.
• Anticipate operational needs and delegate tasks effectively.
• Resolve guest recovery situations independently when the Assistant General Manager or General Manager is unavailable.
• Identify opportunities to streamline processes, improve efficiency, and maximize available resources.
• Create a warm, welcoming environment through enthusiasm for the outdoors and commitment to guest service.
• Greet and check in guests, assist with transportation to accommodations, and provide tours of the camp, amenities, activities, and food and beverage offerings.
• Anticipate guest needs and respond promptly to requests and concerns throughout their stay.
• Participate in daily and weekly meetings to keep Camp Concierges and Night Auditors informed about arrivals, special events, group bookings, and on-site and off-site activities.
• Reconcile accounting ledgers, process accounting adjustments, manage credit card transactions, and prepare guest billing.
• Ensure efficient use of labor, supplies, and operational resources.
• Meet deadlines and scheduling requirements while maintaining high service standards.
• Assist management with recruiting, hiring, onboarding, training, scheduling, and coaching team members.
• Assign accommodations based on inventory, guest requests, and reservation guarantees.
• Lead the front desk team in supporting Under Canvas sustainability initiatives.
• Partner with the Housekeeping Supervisor to ensure lost-and-found procedures are followed consistently.
• Foster a positive team culture where employees feel valued, respected, and supported.
• Perform other duties as assigned.

Benefits

• Health insurance for eligible team members.
• 401(k) plan, subject to applicable eligibility requirements.
• Heavily discounted Under Canvas stays for family and friends.
• Bar N Ranch lodge and cabin discounts.
• Lifestyle partner brand and industry discounts.
• Employee housing available for employees only, with no pets, subject to fringe benefit and maintenance fee payroll deductions.
• Employee Assistance Program (EAP).

What This Job Offers

• Career Level: Manager
• Education Level: High school or GED