Front Desk Jobs in Detroit, IL

About The Position

Requirements

• At least 6 months experience in a customer service or patient-facing position
• Experience managing multiple tasks, including answering phones, scheduling appointments, maintaining patient records, and processing payments
• Experience using electronic health records (EHR) systems, scheduling software and office equipment
• Knowledge of HIPAA and patient confidentiality standards
• Strong verbal and written communication skills

Nice To Haves

• Experience in a healthcare administrative environment
• At least 2 years experience in a customer service or patient-facing position

Responsibilities

• Communicate effectively with corporate management, administrative personnel, and medical staff across the health system.
• Answer clinic phone calls and direct them to the appropriate department.
• Schedule patient appointments in accordance with daily provider quotas, ensuring efficient appointment management.
• Check in patients and notify the clinical staff of their arrival.
• Collect fees for services rendered and assist in checking patients out.
• File and organize patient charts in the Records Room, ensuring proper documentation and easy retrieval.
• Confirm patient appointments for the following day as assigned.
• Assist in processing and sending patient chart information to the appropriate entities, ensuring all required authorizations are obtained, documented, and filed.
• Submit record requests to other entities with properly executed patient authorization forms, documenting actions, and filing requests in the patient’s chart.
• Assist in verifying patient eligibility for sliding scale fees, ensuring proper documentation.
• Support patient billing tasks assigned by the Clinic Manager and/or Medical Operations Director.
• Balance the day sheet and manage cash, checks, and credit card receipts.
• Keep an accurate daily postage log.
• Assist in maintaining an efficient and smooth clinic front office, performing additional tasks as needed, as directed by the Clinic Manager or Director of Medical Operations.
• Escalate complex scheduling, patient concerns, and unresolved issues to the Senior Front Desk Associate (Medical) or leadership per protocol.
• Maintain regular and predictable attendance to support clinic operations.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 14 paid holidays
• 3 weeks of paid vacation per year
• 403(b) plan with a 6% employer match
• 3% base employer contribution