Front Desk Coordinator (Full Time-TSI Massapequa)

US Physical Therapy•Massapequa, NY

21d•$17 - $20

About The Position

Metro Physical & Aquatic Therapy is a multidisciplinary company providing Physical, Occupational, and Speech Therapy, Massage, and Acupuncture services. The Clinic Support Associate supports clinic operations through front desk duties and patient-care assistance, helping provide a smooth and welcoming experience for patients. This is a hands-on, long-term opportunity in a fast-growing field, working with an expert team. The role includes greeting and checking in patients, managing appointments and patient records, coordinating communication with clinicians and physicians, and assisting patients during therapy. It also involves maintaining clinic supplies, treatment areas, patient confidentiality, and accurate operational and financial records. The position is scheduled Monday through Friday, 11:30 a.m. to 8 p.m. The anticipated pay range is $17–$20 per hour.

Requirements

High school diploma or GED.
Proficiency in Google Suite.
Strong communication skills and the ability to interact professionally with customers, co-workers, and management while calmly resolving client concerns.
Ability to work effectively within a team environment.
Excellent interpersonal skills and ability to adapt quickly to new programs.
Ability to successfully complete in-service training.
Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
Ability to maintain a professional attitude and conduct in the welfare of patients.
Strong record-keeping and report-writing skills.
Ability to use logic and problem-solving skills to resolve issues.
Ability to work independently under tight deadlines in a rapidly changing environment.
Excellent time-management and organizational skills.
Ability to work in a fast-paced environment, juggle and prioritize multiple tasks and demands, and seek supervisory assistance as appropriate.
Ability to assist or find appropriate assistance to accommodate disabled individuals seeking access to company services.
Ability to meet the physical demands of the role, including regularly lifting and/or moving up to 40 pounds.

Nice To Haves

One year of medical office experience is preferred.
Familiarity with EMR systems is a plus.
One year of experience in a customer-service-oriented role is strongly preferred.

Responsibilities

Greet and welcome patients and visitors in person and by phone, answer or direct inquiries, and check patients in.
Provide customer service while scheduling appointments accurately and optimizing provider time and treatment room utilization.
Manage scheduling operations and maximize provider availability and treatment room use.
Maintain patient flow by notifying clinicians of arrivals, monitoring the schedule, and alerting providers to delays.
Receive and process incoming faxes and support timely communication and documentation.
Enter patient information, treatment plans, and updates accurately into the EMR system.
Generate reports, logs, and lists, including financial reconciliations and patient-retention tracking.
Tally and reconcile co-pays and manage credit extended to patients.
Set up new and returning patient cases in Theraoffice and obtain and verify demographic and insurance information.
Contact treating physicians for updated Occupational and Physical Therapy prescriptions and Plans of Care, and update the system.
Assist patients during therapy, including applying heat packs and paraffin dips, helping patients into pools and onto equipment, monitoring exercises, and guiding prescribed routines.
Educate patients on equipment use and exercise techniques, and prepare them for treatments with comfort, assistance, and reassurance.
Answer patient questions, address concerns, and alleviate fears with empathy and professionalism.
Protect patient confidentiality and sensitive information in compliance with HIPAA guidelines and clinic policies.
Maintain a safe, clean, and organized environment; perform light cleaning, laundry, treatment-table turnover, sanitizing, and garbage disposal.
Prepare treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment, assisting patients onto equipment, and following protocols.
Answer calls from physicians, hospitals, and patients with exemplary customer service.
Monitor physical therapy supplies, anticipate needs, place and expedite orders, and verify deliveries.
Perform other duties and assignments as required to support clinic operations and patient care.