Care Coordinator - Front Desk

Confluent Health•Galloway, NJ

About The Position

At Confluent Health and its affiliated brands, Care Coordinators play a central role in the patient experience. They are often the first voice patients hear and the first face they see, setting an organized, warm, and professional tone from the first call through each visit. This is a fast-paced, multitasking role requiring organization, follow-through, and ownership, with a direct impact on patients and the clinical team. The role handles front desk operations, patient and referral coordination, scheduling, insurance processes, payments, and patient communications while protecting privacy and following HIPAA standards. Comprehensive training is provided, including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette, along with structured onboarding and ongoing clinic leadership support. The company describes clear growth pathways into clinic management, operations, and leadership roles. The stated pay range is $17.00–$18.00 per hour.

Requirements

High school diploma or GED.
At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular in-person or phone interaction with the public.
Ability to manage multiple tasks while staying organized and detail-oriented.
Comfort and confidence communicating by phone, including handling incoming calls patiently and professionally.
Basic computer proficiency, including ability to learn new systems, navigate scheduling software, send emails, and work in spreadsheets.

Responsibilities

Create a welcoming, professional first impression for patients, visitors, and referral sources.
Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.