Care Coordinator - Front Desk

Physical Therapy Central • Edmond, OK

5d

About The Position

Care Coordinators at Confluent Health and its affiliated brands are central to the patient experience, serving as the first voice patients hear and the first face they see. They create an organized, warm, and professional experience from the first call through each visit. The role is fast-paced and requires multitasking, organization, follow-through, and ownership to support patients and the clinical team.

The position handles front desk operations, patient referrals, appointment scheduling, insurance processes, phone calls, payments, and patient privacy. No prior medical experience is required; comprehensive training is provided in EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette, along with structured onboarding and ongoing support from clinic leadership. Front desk team members may have pathways to advance into clinic management, operations, and leadership roles.

Requirements

• High school diploma or GED.
• At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular public interaction in person or over the phone.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfort and confidence communicating by phone, including handling incoming calls with patience and professionalism.
• Basic computer proficiency, including ability to learn new systems, navigate scheduling software, send emails, and work in spreadsheets.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.

Benefits

• Generous paid time off.
• Medical, dental, vision, and disability benefits.
• 401(k) with a 4% employer match.
• Comprehensive training in EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.
• Structured onboarding and ongoing support from clinic leadership.
• Growth pathways into clinic management, operations, and leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED