Care Coordinator - Front Desk

Texas Physical Therapy Specialists•San Antonio, FL

About The Position

Care Coordinators are central to the patient experience, serving as the first point of contact for patients and setting a welcoming, organized, and professional tone from the initial call through each visit. This fast-paced, multitasking role supports patients and the clinical team through front desk operations, referral coordination, scheduling, and payment collection. The company provides competitive compensation, generous paid time off, medical, dental, vision, and disability benefits, and a 401(k) with a 4% employer match. Comprehensive training covers EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette. The position includes structured onboarding and ongoing support from clinic leadership, along with growth pathways into clinic management, operations, and leadership roles.

Requirements

High school diploma or GED.
At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular public interaction in person or over the phone.
Ability to manage multiple tasks while staying organized and detail-oriented.
Confidence communicating by phone and handling incoming calls with patience and professionalism.
Basic computer proficiency, including willingness to learn new systems and comfort with scheduling software, email, and spreadsheets.

Responsibilities

Create a welcoming, professional first impression for patients, visitors, and referral sources.
Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and explaining next steps to patients.
Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.