Front Desk Supervisor

Auburn Marriott Opelika Resort & Spa at Grand National • Hoover, AL

4h

About The Position

As a Front Desk Supervisor at Renaissance Birmingham Ross Bridge, you will lead and inspire a team of associates to deliver exceptional service and ensure guests have a seamless, memorable stay from check-in through check-out. You will oversee daily front desk operations, address guest concerns, and maintain high hospitality standards throughout the property.

Responsibilities

• Assist in training and mentoring Front Desk associates, providing coaching to develop a skilled and motivated team.
• Greet guests warmly and professionally and respond promptly to inquiries, concerns, and special requests.
• Verify room blocks, pre-registration, and room assignments, allocating rooms based on guest preferences, rates, or status, including Marriott Rewards members and groups.
• Oversee daily front desk operations, including check-ins, check-outs, billing, and financial transactions.
• Handle room changes, credit approvals, and adjustments to guest accounts accurately.
• Manage same-day reservations, walk-ins, and future bookings.
• Provide information about hotel services, local attractions, and dining recommendations.
• Oversee the proper handling of safety deposit boxes and maintain guest privacy and confidentiality.
• Complete daily Front Desk reports accurately and keep management informed about guest interactions and operational status.
• Address guest concerns empathetically and in a timely manner to resolve issues and support guest satisfaction.

Benefits

• Hotel, food and beverage, golf, and retail discounts throughout company properties.
• Worldwide travel discounts through Marriott.
• Tuition reimbursement for education or professional development.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed