Front Desk Receptionist

SightMD•Town of Oyster Bay, NY

21d

About The Position

The Front Desk Receptionist supports the smooth operation of SightMD’s medical practice by greeting patients, managing appointments, maintaining accurate patient records, and providing exceptional customer service. The role requires strong organizational, communication, and problem-solving skills, and includes administrative duties, support for the medical team, and helping create a positive patient experience.

Requirements

High school diploma or equivalent.
One year of experience in a medical office or customer service environment.
Strong customer service skills and a professional, friendly demeanor.
Excellent organizational, time-management, and multitasking abilities.
Problem-solving skills and attention to detail.
Basic computer proficiency.

Responsibilities

Greet patients professionally and courteously upon arrival.
Register new patients and verify billing, insurance, and demographic information at each visit.
Explain office procedures, policies, and documentation requirements while maintaining HIPAA compliance.
Keep patients informed about wait times and scheduling changes.
Answer incoming calls, route them appropriately, and communicate promptly and professionally.
Schedule, reschedule, and confirm appointments in accordance with physician availability.
Follow up on no-shows and cancellations according to practice policy and ensure appointment follow-up.
Manage online scheduling platforms, respond to inquiries, and help patients use the tools.
Verify insurance eligibility and obtain prior authorizations or required external reports.
Ensure referrals and required patient documentation are on file before visits.
Assist with billing, coding, and insurance documentation as needed.
Open and close the clinic as needed, ensuring readiness and security.
Collect and reconcile daily payments, including copays, deductibles, and outstanding balances.
Maintain accurate and confidential patient records.
Monitor and respond to emails and use shared digital tools such as Google Drive to stay updated.
Stay informed about monthly promotions and communicate them to patients.
Educate patients about audiology services, promote related services and products, and follow applicable audiology policies.
Keep the reception area clean and organized, including arranging chairs, updating magazines, and clearing personal items.
Participate in ongoing education and training, including classes and webinars.
Safeguard patient privacy and maintain the confidentiality of health information in accordance with HIPAA.
Perform additional tasks assigned by the supervisor.