Front Desk Associate

Planet Fitness•Savannah, GA

23d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests while creating an exceptional Judgement Free member experience. The role includes welcoming and assisting people entering and leaving the club, supporting members on the club floor, handling membership and retail transactions, answering calls, and helping maintain a clean, safe and welcoming facility. Associates work with the team, follow club policies and health and safety protocols, and escalate member concerns or other issues to a Manager as needed.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to provide clear, empathetic communication and work supportively as part of a team.
Ability to lift up to 75 pounds.
Ability to stand and move continually throughout the club during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to bend, twist and move into different positions to accomplish tasks.
Ability to encounter toxic chemicals during a shift and frequently clean and sanitize equipment and facilities.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance and supporting their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances and transferring memberships.
Contact prospective members and conduct tours to assess their membership needs.
Execute retail transactions accurately and contribute to sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas.
Keep restrooms clean and sanitized, stocked and clutter-free according to the routine cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly report or address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets or fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.