Seasonal Front Desk Associate - Fleming Island

Pet Paradise•Fleming Island, FL

4d•Onsite

About The Position

Pet Paradise is seeking a Seasonal Front Desk Associate to welcome pet parents and their pets at its Fleming Island resort. The role supports a positive guest experience through front desk service, pet handling, resort coordination, and maintaining a clean and welcoming facility. The starting rate is $15.00 per hour, with a $0.50 increase six months after the hire date and an additional $0.50 increase on the annual anniversary date. The position involves greeting guests, handling check-ins and check-outs, coordinating pet placement, responding to calls, voicemails, and emails, and processing point-of-sale transactions. Associates also support pet care and veterinary appointment coordination, prepare suites, handle harnesses, and maintain designated areas. The work requires considerable physical activity and schedule flexibility, including availability for days, nights, weekends, holidays, and peak times. Pet Paradise describes its work as providing pets with loving care and focused attention in a safe, entertaining environment. The company offers opportunities to apply for leadership, dog-training, and grooming academies, as well as pet-related employee perks and benefits. Pet Paradise operates in ten states and has more than 60 locations in operation or under development.

Requirements

One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
Ability to work with attention to detail and a sense of urgency while providing exceptional customer service.
Cheerful, friendly, positive, and team-oriented attitude.
Strong written and verbal communication skills and attention to detail, especially with documentation.
Problem-solving skills and an interest in providing guests and customers with a premier experience.
Ability to perform considerable physical labor, including handling and walking pets and standing for long periods.
Comfort around dogs of all sizes and physical ability to lift up to 60 pounds.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

Welcome pet parents and pets as they enter the resort.
Organize and process check-ins and check-outs.
Walk pets during drop-off and pickup and coordinate suite placement while ensuring their needs are met.
Answer incoming phone calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
Complete cashier and point-of-sale operations.
Communicate and follow through on requests from pet parents and resort leadership.
Maintain cleanliness of the entranceway, lobby, and restrooms.
Maintain, clean, and support the cat room according to resort routines.
Liaise with the veterinary service team regarding appointment status and arrivals.
Put on and remove harnesses at check-in and check-out.
Ensure suites are set up for each pet.
Use and identify different types of harnesses.

Benefits

Opportunity to apply for the Unleashed Leadership Academy, with hands-on leadership training and potential Supervisor and Assistant Manager opportunities.
Opportunity to apply for the Dog Training Academy, with a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, with a scholarship to become a certified Professional Pet Groomer.
Complimentary Pet Day Camp.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.