Front Desk Associate

Planet Fitness • Village of Depew, NY

24d • $16 - $16 • Onsite

About The Position

Planet Fitness is seeking a friendly, courteous Front Desk Associate who provides first-rate service, supports positive customer satisfaction and loyalty, and promotes the company's mission, vision, and values. The role requires balancing multiple tasks while maintaining a welcoming demeanor in a fast-paced retail environment. Associates welcome and assist members, handle telephone inquiries and customer concerns, process payments, promote products and special offers, and help maintain club cleanliness. The position is part-time and located in Depew, New York. The listed shift is opener/mornings, with weekday hours of 4:30 a.m.–11:00 a.m. and weekend hours of 6:30 a.m.–1:00 p.m.; schedules depend on club needs and availability. Initial training hours may vary.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome members on arrival and departure in a confident, professional, and friendly manner.
• Anticipate members' needs, respond promptly, and acknowledge members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Resolve customer concerns using communication and problem-solving skills.
• Help maintain club cleanliness, which may take up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies clearly and accurately.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, long-term disability, short-term disability, and illness coverage (for full-time positions).
• Paid time off (for full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED