Host / Front Desk

Dave & Buster's Inc.•College Station, TX

5d•$7 - $15

About The Position

The Host / Front Desk position creates a positive, welcoming first impression for Dave & Buster’s Guests and guides them through retail, game rental, and dining experiences. The role delivers a fun Guest experience by greeting and assisting Guests, coordinating game rentals and merchandise sales, handling telephone inquiries, managing seating and wait times, processing transactions, and supporting the Front Desk and dining areas. Team Members are expected to communicate effectively, maintain a neat and professional appearance, and work cooperatively with colleagues in a fast-paced environment.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English, including articulating clear greetings, requests for assistance, and farewells to Guests.
Must communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be friendly and able to smile frequently.
Must be skilled at calmly responding to dissatisfied Guests and bringing issues to a Manager’s attention.
Must follow dress guidelines and maintain a neat, clean, and professional appearance.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility, stand for long periods, walk or stand for 100% of the shift, and reach, bend, and stoop frequently.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must work days, nights, and/or weekends as required.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Greet Guests warmly upon arrival, assist them efficiently, and bid them farewell while checking that their experience was satisfactory and inviting them to return.
Coordinate game rentals, merchandise sales, and telephone inquiries as an ambassador for the building.
Keep the immediate supervisor informed about problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Prepare the station for shifts by stocking supplies such as menus, silverware, Power cards, and gift cards.
Review and maintain the cleanliness and organization of the Front Desk and Host station, including keeping menus clean, stocked, and maintained.
Check and restock supplies, bring areas up to standard, and discuss problem areas with a Manager.
Conduct merchandise inventory during and after shifts when applicable.
Maintain cooperative and harmonious working relationships with other Team Members, and assist them as needed or as business dictates.
Notify a Manager about Guests who appear unhappy and calmly respond to dissatisfied Guests, bringing issues to a Manager’s attention.
Help turn tables by identifying open tables and bussing and cleaning tables as needed.
Rotate seating according to guidelines to ensure fairness and balance in dining areas.
Manage Guest flow at the front doors, direct Guests as needed, and communicate wait times and other information to Guests, Team Members, and Managers.
Deliver silverware as Guests are seated.
Calculate bill transactions accurately and on time, greet and assist Guests while processing transactions, and reconcile monies from assigned banks.
Process To Go order transactions and ensure accuracy.
Sell merchandise from the Front Desk when applicable.