Front Desk / Host

Dave & Buster's Inc.•Abington Township, PA

22h•$7 - $15

About The Position

The Front Desk / Host position ensures that Guests’ first impressions of Dave & Buster’s are positive and welcoming. The role guides Guests through retail, game rental, and dining experiences, helps manage the flow of Guests and wait times, and supports a fun and efficient environment. Responsibilities include greeting and assisting Guests, coordinating seating and table turnover, handling transactions and “To Go” orders, and maintaining a clean, stocked, and organized station. The position works with other Team Members and informs Managers about Guest concerns or other significant issues.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must be able to communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be able to respond calmly to dissatisfied Guests and bring issues to the Manager’s attention.
Must follow dress guidelines and maintain a neat, clean, and professional appearance.
Must be able to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods, walk or stand for 100% of the shift, and reach, bend, and stoop frequently.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Deliver a welcoming Guest experience by greeting Guests with a positive attitude and enthusiasm, assisting them, and bidding them farewell.
Coordinate game rentals, merchandise sales, and telephone calls.
Keep the immediate supervisor informed of problems or significant unusual matters, take corrective action where appropriate, and suggest alternatives.
Prepare the station for shifts by stocking supplies such as menus, silverware, Power cards, and gift cards.
Review and maintain the cleanliness and organization of the Front Desk and Host station, including cleaning and stocking menus and other supplies.
Discuss problem areas with the Manager and notify the Manager when a Guest appears unhappy.
Conduct merchandise inventory during and after shifts, if applicable.
Maintain cooperative and harmonious working relationships with other Team Members and assist them as needed or as business dictates.
Scout for open tables, bus and clean tables as needed, and support timely table turns.
Rotate seating according to guidelines to promote fairness and balance in dining areas.
Manage the flow of Guests from the front doors, directing and assisting them as needed.
Manage wait times and communicate relevant information to Guests, Team Members, and Managers.
Deliver silverware to Guests as they are seated.
Process bill transactions accurately and on time, and reconcile monies from assigned banks.
Complete Guest “To Go” order transactions and ensure order accuracy.
Sell merchandise from the Front Desk, if applicable.