Front Desk- HopCat

BarFly (Project BarFly)•Livonia, MI

24d•$13 - $16

About The Position

HopCat is seeking a Front Desk team member to welcome guests, manage restaurant flow, and communicate accurate information from guests’ arrival through departure. The role involves managing reservations, waitlists, and seating; keeping the entrance and host stand organized; answering calls; and coordinating guest needs with the restaurant team. Candidates should be warm, organized, communicative, attentive, composed, accurate, resourceful, and supportive of teammates. Previous restaurant or customer-service experience is preferred but not required. The role requires standing and moving throughout the shift, lifting and carrying up to 25 pounds, and safely handling menus, highchairs, booster seats, and front-desk supplies. HopCat offers competitive pay, including tips where applicable, flexible scheduling, employee food discounts, structured training, skill development, and opportunities for growth within HopCat and Project BarFly. The work environment is described as fast-paced, inclusive, and team-focused.

Requirements

Comfort using tablets, reservation platforms, and restaurant technology.
Strong verbal communication skills and ability to manage several priorities at once.
Flexible availability, including evenings, weekends, and holidays.
Ability to stand and move throughout the shift.
Ability to lift and carry up to 25 pounds.
Ability to safely handle menus, highchairs, booster seats, and front-desk supplies.

Nice To Haves

Previous restaurant or customer-service experience is preferred but not required.

Responsibilities

Welcome arriving and departing guests promptly and create a personalized greeting.
Manage reservations, guest information, table status, and waitlists using OpenTable.
Provide realistic wait estimates and proactive updates while balancing seating rotation and restaurant capacity.
Seat guests according to rotation, table readiness, and manager direction.
Communicate celebrations, accessibility needs, large-party details, and guest concerns to appropriate team members.
Maintain clear and accurate communication with servers, bussers, and managers.
Keep the entrance, waiting area, host stand, and menu supply clean, stocked, organized, and welcoming.
Answer calls professionally, assist with common guest questions, and route reservation, event, and operational questions appropriately.
Route large-party and event inquiries to management.
Assist with takeout and other guest-service needs when assigned.