Front Desk Manager

Crunch Fitness - CR Holdings•Maitland, FL

24d•Onsite

About The Position

The Front Desk Operations Manager at Crunch Fitness is responsible for the day-to-day member and team experience within the club. The role ensures smooth daily operations, supports member sales, retention, and satisfaction, and assists the General Manager in achieving membership goals. The manager leads onboarding, staff training, and performance coaching, while fostering a positive and welcoming environment for members and employees. This is a leadership role focused on motivating staff, improving business results, maintaining operational standards, and creating an engaging club experience. CR Fitness is a rapidly expanding Crunch Fitness franchisee operating clubs across Florida, Georgia, North Carolina, Tennessee, Texas, and Arizona.

Requirements

Outgoing and positive personality with strong leadership presence.
Sales-minded, customer-service driven, and results-oriented.
Embraces member retention strategies, including cancel-save processes, follow-up calls, and integration of new members.
Strong communication skills and the ability to coach and motivate teams.
Organized, with strong attention to detail for overseeing billing, reporting, inventory, and cleaning systems.
Growth-minded and able to support the General Manager in achieving membership unit targets.

Nice To Haves

Previous leadership or operations experience in fitness, sales, or hospitality.

Responsibilities

Create a positive, welcoming environment and deliver an exceptional first impression for members and staff.
Drive member integration and sales performance by leading kickoff sessions, improving booking and participation percentages, and supporting ACH setup and account management.
Support member retention through cancel-save processes, follow-up calls to cancelled members, and strategies to reduce cancellations month over month.
Coach and assist staff on sales techniques to improve conversions, ACH enrollment, referrals, and duplication.
Organize and execute member engagement events, including monthly appreciation parties, social media initiatives, and community-building activities.
Manage cooler and drink inventory, member billing updates, and reporting accuracy.
Conduct weekly leadership meetings with club leaders to review performance, address challenges, and drive accountability.
Oversee implementation and follow-up on cleaning systems and protocols.
Review daily and monthly performance reports, identify opportunities for improvement, and provide training and development solutions.
Support the General Manager in achieving membership unit and revenue targets.