Front Desk Manager

Beach Holidays • Myrtle Beach, SC

4d • Onsite

About The Position

Pavilion Oceanfront Resort is hiring a Front Desk Manager to guide daily front desk operations and maintain smooth guest service across day and evening coverage. This full-time, onsite role pays $20.50–$21.00 and requires flexibility to cover day, mid, and evening shifts as needed.

The manager supervises and coaches front desk associates, supports accurate guest check-in and check-out, resolves guest concerns, trains new team members, and ensures that policies, cash-handling procedures, and service standards are followed. A typical shift includes reviewing arrivals, room status, and prior-shift notes; setting team priorities; answering calls and assisting during busy lobby periods; maintaining records and reports; coordinating with housekeeping and maintenance; preparing the desk for incoming check-ins; and completing a clear handoff to the next shift.

A background check is required.

Requirements

• Prior front desk operations experience.
• Strong customer service, communication, and problem-solving skills.
• Comfort using Maestro or a similar property management system (PMS).
• Comfort using multi-line phones, handling cash, and using Microsoft Office.
• Flexibility to cover day, mid, and evening shifts as needed.
• Ability to complete a required background check.

Nice To Haves

• Supervisory leadership experience is preferred.

Responsibilities

• Guide daily front desk operations and maintain smooth guest service across day and evening coverage.
• Supervise and coach front desk associates.
• Support accurate guest check-in and check-out.
• Handle guest concerns using calm conflict resolution.
• Train new team members.
• Ensure policies, cash-handling procedures, and service standards are followed.
• Review arrivals, room status, and notes from the prior shift, then set priorities with the team.
• Answer calls and assist when the lobby becomes busy.
• Keep records and reports organized.
• Coordinate with housekeeping and maintenance to clarify expectations and timelines.
• Prepare the front desk for incoming check-ins and provide a clean handoff to the next shift.

Benefits

• Season-end bonus.
• Annual pay increase.
• Up to 6 weeks of vacation per year.
• Major medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed