Front Desk Manager
About The Position
The Front Desk Manager oversees daily front desk operations at the Hotel Indigo Cleveland Gateway, a 143-room hotel with suites, meeting space, and two dining outlets. The role ensures front desk procedures comply with hotel policies and brand standards, maintains accurate guest records and financial transactions, and coordinates with housekeeping and maintenance to support room readiness and guest satisfaction. The manager also recruits, trains, schedules, supervises, coaches, and supports front desk associates, while resolving guest complaints and special requests professionally.
Responsibilities
- Oversee daily front desk operations, including check-ins, check-outs, reservations, and guest inquiries.
- Ensure front desk procedures align with hotel policies and brand standards.
- Maintain accurate guest records, billing, and payment processing.
- Oversee cash-handling procedures, deposits, and billing accuracy.
- Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Foster a positive work environment and promote teamwork among associates.
- Monitor staff performance and provide coaching and feedback.
- Recruit, train, schedule, and supervise front desk associates.
- Address and resolve guest complaints and special requests promptly and professionally.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
