Front Desk Manager

Crunch Fitness - CR Holdings • Stuart, FL

1d

About The Position

The Front Desk Operations Manager is responsible for the day-to-day member and team experience at a Crunch Fitness club. The role sets a welcoming, positive tone for members and staff while overseeing new-member onboarding, staff training, performance coaching, and smooth daily operations. It contributes to member sales, retention, and satisfaction and supports the General Manager in meeting membership goals.

Requirements

• Outgoing and positive personality with strong leadership presence.
• Sales-minded, customer-service driven, and results-oriented.
• Strong communication skills and the ability to coach and motivate teams.
• Organized, with strong attention to detail for billing, reporting, inventory, and cleaning systems.

Nice To Haves

• Previous leadership or operations experience in fitness, sales, or hospitality.
• Growth-minded approach and ability to support the General Manager in achieving membership unit targets.

Responsibilities

• Create a positive, welcoming environment for members and staff.
• Lead member kickoff sessions, improve booking and participation, and support ACH setup and account management.
• Support retention through cancel-save processes, follow-up calls to cancelled members, and strategies to reduce cancellations month over month.
• Coach and assist staff with sales techniques to improve conversions, ACH enrollment, referrals, and duplication.
• Organize member engagement events, including monthly appreciation parties, social media initiatives, and community-building activities.
• Manage cooler and drink inventory, member billing updates, and reporting accuracy.
• Conduct weekly leadership meetings with club leaders to review performance, address challenges, and drive accountability.
• Oversee implementation and follow-up of cleaning systems and protocols.
• Review daily and monthly performance reports, identify opportunities for improvement, and provide training and development solutions.
• Support the General Manager in achieving membership unit and revenue targets.

Benefits

• Competitive pay
• Bonus opportunity
• Growth opportunity in a rapidly expanding company
• Medical, dental, and vision insurance
• 401(k) with match
• Paid time off (PTO)
• Life insurance and short-term disability
• Free Crunch Fitness membership
• Discounted personal training sessions
• Ongoing training and career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed