Front Desk Manager

AIRE Ancient Baths • Los Angeles, CA

1d • Onsite

About The Position

AIRE Ancient Baths is preparing to open its largest North American location in Los Angeles’ Arts District, in a restored 1930s industrial building. The Front Desk Manager will help launch and lead Front Desk operations, delivering an exceptional guest experience from opening day. This role leads and develops the Front Desk team, oversees smooth daily operations, and helps create a welcoming environment where guests feel valued and immersed in the AIRE experience.

Requirements

• At least 3 years of experience leading a Front Desk or Customer Service team.
• Prior experience in hospitality, wellness, or a related sector.
• Sensitivity to luxury service standards and understanding of personalized service, attention to detail, and elevated guest expectations.
• Strong leadership, organizational, communication, and problem-solving skills.
• Ability to work in a dynamic environment, particularly during pre-opening and opening phases.
• Passion for delivering outstanding guest experiences and embodying AIRE’s brand values.
• Flexibility to work shifts, including weekends and holidays, especially during the opening period.

Responsibilities

• Ensure the Front Desk environment reflects AIRE’s service standards and brand identity.
• Monitor compliance with service protocols and take proactive steps to maintain service excellence.
• Identify and promptly resolve issues that could affect the client experience.
• Oversee implementation of hygiene and sanitation protocols according to AIRE guidelines.
• Manage daily Front Desk operations and coordinate with other departments and the Contact Centre.
• Oversee VIP and group bookings, shift organization, and guest flow management.
• Conduct daily operational briefings covering updates such as VIP guests, maintenance incidents, and special events.
• Supervise inventory management, retail sales, and financial transactions at the Front Desk.
• Prepare and present daily and weekly reports on incidents, improvements, and operational matters to Centre Management.
• Lead, motivate, and develop the Front Desk team, fostering collaboration, respect, and continuous improvement.
• Provide regular individual feedback and coaching to support professional growth and performance.
• Plan and manage employee schedules to ensure coverage appropriate to business needs and service expectations.

Benefits

• Competitive compensation package.
• Annual performance-based bonus.
• Health benefits package.
• Complimentary AIRE Experience for the employee’s birthday.
• Exclusive employee discounts for the employee, friends, and family.
• Opportunities to grow with a global and expanding brand.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed