Front Desk Manager

AC Hotel Arlington National Landing•Arlington, VA

10d•$60,000 - $63,000

About The Position

The Front Desk Manager oversees front desk operations to ensure staff meet company operational standards and provide the highest level of guest service. The role manages and supports front office associates, remains active in guest-facing front desk duties, addresses guest concerns, and helps maintain effective hotel operations. The position also supports financial controls, budgeting, inventory, group rooming processes, and sustainability practices. The potential career path is Front Office Manager, Rooms Division Manager, and Assistant General Manager.

Requirements

1 to 3 years of hospitality-related experience, including front desk operations experience.
Work schedule varies and may include holidays, weekends, and alternate shifts.
Ability to stand for extended periods; walk, push, lift up to 25 pounds, bend and reach, stoop, kneel, or crouch.

Nice To Haves

Associate’s or Bachelor’s degree preferred.

Responsibilities

Interview, select, train, schedule, coach, and support associates to ensure they perform according to brand or hotel standards and HHM core values.
Oversee front office operations in the absence of the Assistant General Manager.
Participate in front desk operations, including checking guests in and out, preparing bills, and handling guest requests.
Research and resolve guest complaints and concerns by determining effective solutions.
Respond to brand Guest Alerts as needed.
Monitor guest satisfaction scores and work to improve departmental and overall guest satisfaction.
Participate in lobby ambassador and other guest-interaction activities to build relationships and encourage repeat stays.
Assist with hotel food and beverage operations when needed, where applicable.
Assist with monitoring front office financial operations and ensure compliance with accounting controls and procedures.
Assist in developing, implementing, and monitoring department-wide daily, weekly, monthly, and annual budgets and forecasts.
Review guest correspondence and incident logs, and direct staff based on the information obtained.
Review brand correspondence for procedural and standards updates and communicate them to staff.
Ensure front office supplies and gift shop or market merchandise are stocked and inventory is maintained.
Coordinate with the Sales office to ensure group resumes and group rooming lists are entered and maintained.
Monitor guest-room occupancy to use space efficiently and minimize overbooking.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform other duties as requested by management.