Front Desk Manager

Lodging Dynamics•Miami Beach, FL

6d•$60,000 - $65,000

About The Position

The Front Desk Manager defines and implements front desk objectives and procedures, hires and trains staff, manages shift schedules, and supervises staff and front desk activities. The role oversees bookings, appointments, phone calls, and emails, and generates reports and feedback for presentation to the general manager. Administrative duties include filing and updating records as needed. In the first few months, the manager coordinates with the management team to understand front desk operations, connects with the front desk team, and leads by example in guest relations. The role also involves greeting and welcoming guests, responding to questions and complaints, managing bookings, and ensuring the reception area is professionally maintained.

Requirements

Bachelor of Science degree in hospitality or a related field.
Minimum of 1 year of experience as a front desk manager.
Good understanding of procedures and practices in the hospitality industry.
Excellent written and verbal communication skills.
Strong organizational and time management skills.
Ability to provide exceptional customer service.
Good leadership and training abilities.

Responsibilities

Define and implement front desk objectives and procedures.
Hire and train staff and manage shift schedules.
Supervise staff and front desk activities, including bookings, appointments, phone calls, and emails.
Generate reports and feedback for presentation to the general manager.
Perform administrative duties, such as filing and updating records.
Coordinate with the management team to understand front desk operations.
Lead the front desk team by example in guest relations and customer service.
Greet and welcome guests and respond to their questions and complaints.
Manage bookings and ensure the reception area is professionally maintained.