Front Desk Overnight

IFH CT OPERATIONS, INC • Waterford, CT

24d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking an Overnight Front Desk Associate to provide friendly, professional service to members and support club operations. The role includes greeting and assisting members, answering telephone calls, addressing customer concerns, accepting payments, and promoting products and special offers. It also involves maintaining club cleanliness, which may take up to 50% of the shift. Weekday overnight hours depend on club needs, and initial training hours and schedules may vary.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• At least six months of face-to-face customer service experience in a retail environment.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-solving skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Strong customer service skills.
• Ability to work as part of a team.
• Friendly and professional when interacting with customers while cleaning is being performed.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Ability to frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Superior customer service skills, preferably in the fitness industry.
• Desire to learn, seek new challenges, and take on additional responsibilities.
• Hard-working, enthusiastic, and energetic.

Responsibilities

• Welcome members and say goodbye to them in a confident, professional, and friendly manner.
• Anticipate members' needs, respond promptly, and acknowledge members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating product benefits and special promotions.
• Answer customer questions and accurately explain business procedures and policies.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, long-term disability, short-term disability, and critical illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED