Front Desk - Overnight

Lorien Health Services • Ellicott City, MD

5d

About The Position

The Overnight Front Desk Representative at Lorien Encore at Turf Valley supports the safety, security, and comfort of residents during overnight hours in Assisted Living and Skilled Nursing settings. As the first point of contact for residents, families, visitors, and staff, the representative provides a welcoming presence, maintains building security, and supports communication between departments. This is a part-time position, two days per week, from 10:30 p.m. to 7:00 a.m., including every other weekend. Pay is $18.00–$20.00 per hour, based on experience.

Requirements

• High school diploma or equivalent preferred.
• Strong interpersonal and communication skills.
• Ability to remain calm, professional, and decisive in emergency situations.
• Basic computer skills and comfort using phones, call systems, and office equipment.
• Reliable, punctual, and able to work independently overnight.

Nice To Haves

• Previous experience in customer service, healthcare, hospitality, or security.
• Experience in Assisted Living, Skilled Nursing, or senior living.

Responsibilities

• Greet and assist residents, families, staff, and approved visitors professionally and compassionately.
• Monitor building access, follow overnight security protocols, and ensure entrances are secured.
• Answer and appropriately route incoming phone calls, emergency alerts, and call-system notifications.
• Perform assigned routine safety rounds in Assisted Living and Skilled Nursing areas.
• Respond promptly to resident needs or concerns and notify nursing staff or leadership when necessary.
• Monitor alarms, emergency systems, and surveillance equipment.
• Maintain accurate overnight logs, reports, and incident documentation.
• Communicate critical overnight information to day-shift leadership and department staff.
• Assist with light administrative duties, including filing, data entry, and report preparation.
• Maintain a clean, organized, and professional front desk and lobby environment.
• Follow HIPAA, confidentiality, safety, and infection-control policies.

Benefits

• Paid time off: 40 hours of vacation/sick leave.
• 401(k) with a 50% match, up to 4%.
• Employee discounts.
• Earn Points, Earn Rewards program.
• Professional development opportunities.
• Attendance rewards.
• Employee referral program.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED