Overnight Front Desk Associate

Planet Fitness • Waterbury, CT

14h • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking an Overnight Front Desk Associate to provide friendly, professional customer service to club members and prospective customers. The role includes greeting and assisting members, handling telephone inquiries, resolving customer concerns, processing payments, and promoting products and special offers. The associate may spend up to 50% of the shift maintaining club cleanliness. The stated schedule is overnight: Monday through Thursday, 11:00 p.m. to 6:00 a.m.; Sunday, 11:30 p.m. to 6:00 a.m.; Friday and Saturday off. Initial training hours and hours may vary based on facility needs. Candidates should discuss availability with the Hiring Manager or include it on their application.

Requirements

• Be at least 18 years old.
• High school diploma or equivalent.
• Six months of face-to-face customer service experience in a retail environment, or one year of fitness experience preferred.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-solving skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfort with a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Ability to work as part of a team whose members depend on one another to complete work.
• Desire to learn, seek new challenges, and take on additional responsibilities.
• Friendly and professional demeanor when interacting with customers while cleaning is being performed.
• Hard-working, enthusiastic, and energetic.

Nice To Haves

• One year of fitness experience is preferred.
• Customer service experience in the fitness industry is preferred.

Responsibilities

• Welcome and exit members with professional, friendly greetings and farewells.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and ensure a pleasant experience.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating product benefits and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary
• 401(k) plan
• Company contribution toward health benefits, including medical, dental, vision, long-term disability, short-term disability, and critical illness coverage (applicable to full-time positions)
• Paid time off (applicable to full-time positions)
• Free Black Card membership
• Exercise incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED