Front Desk Overnight

Planet Fitness • Town of Watertown, NY

8d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking a full-time Overnight Front Desk Associate in Watertown, New York. The role provides member-facing customer service, including greeting and assisting members, handling telephone inquiries, addressing concerns, processing payments, and promoting products and special offers. The associate also helps maintain club cleanliness, which may occupy up to 50% of the shift. Weekday overnight hours depend on club needs; initial training hours and schedules may vary as facility needs change, so applicants should discuss availability with the Hiring Manager.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• Six months of face-to-face customer service experience in a retail environment is required.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-solving skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills.
• Ability to work collaboratively as part of a team.
• Willingness to learn, seek new challenges, and take on additional responsibilities.
• Friendly and professional when interacting with customers while cleaning is being performed.
• Hard-working, enthusiastic, and energetic.
• Able to talk and hear, sit and stand, and use hands and fingers to handle or feel.
• Able to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience is preferred.
• Customer service experience in the fitness industry is preferred.

Responsibilities

• Welcome members and say goodbye to them in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Provide prompt, knowledgeable, gracious, and efficient telephone service, giving complete and accurate information.
• Use communication and problem-solving skills to resolve customer concerns and support a pleasant experience.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver prompt and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary
• 401(k) plan
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and critical illness coverage (applicable to full-time positions)
• Paid time off (applicable to full-time positions)
• Free Black Card membership
• Exercise incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED