Front Desk - Overnight
About The Position
The Overnight Front Desk Representative at Lorien Encore at Turf Valley supports the safety, security, and comfort of residents during overnight hours in Assisted Living and Skilled Nursing settings. As the first point of contact for residents, families, visitors, and staff, the representative provides a welcoming presence, maintains building security, and supports communication between departments. The role is part-time, two days per week, with hours from 10:30 p.m. to 7:00 a.m., including every other weekend. Pay is $18.00–$20.00 per hour based on experience. Lorien Encore at Turf Valley is described as a country club–style healthcare campus, conveniently located off Resort Road and accessible by two major routes. The campus has operated since 2010 and has been recognized as “Best Assisted Living” and “Best Retirement Community” by The Daily Record's Reader Rankings.
Requirements
- Strong interpersonal and communication skills.
- Ability to remain calm, professional, and decisive in emergency situations.
- Basic computer skills and comfort using phones, call systems, and office equipment.
- Reliability and punctuality, with the ability to work independently overnight.
Nice To Haves
- High school diploma or equivalent, preferred.
- Previous experience in customer service, healthcare, hospitality, or security, preferred.
- Experience in Assisted Living, Skilled Nursing, or senior living is a plus.
Responsibilities
- Greet and assist residents, families, staff, and approved visitors professionally and compassionately.
- Monitor building access, follow overnight security protocols, and ensure entrances are secured.
- Answer and appropriately route incoming phone calls, emergency alerts, and call systems.
- Perform routine safety rounds throughout Assisted Living and Skilled Nursing areas as assigned.
- Respond promptly to resident needs or concerns and notify nursing staff or leadership when necessary.
- Monitor alarms, emergency systems, and surveillance equipment.
- Maintain accurate overnight logs, reports, and incident documentation.
- Communicate critical overnight information to day-shift leadership and department staff.
- Assist with light administrative duties, including filing, data entry, and report preparation.
- Maintain a clean, organized, and professional front desk and lobby environment.
- Follow HIPAA, confidentiality, safety, and infection control policies.
Benefits
- Paid time off: 40 hours of vacation/sick time.
- 401(k) with a 50% match, up to 4%.
- Employee discounts.
- Earn Points, Earn Rewards program.
- Professional development opportunities.
- Attendance rewards.
- Employee referral program.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
