Front Desk Overnight

IFH CT OPERATIONS, INC • Danbury, CT

1d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking a part-time Overnight Front Desk Associate in Danbury, Connecticut. The role combines member-facing customer service with club cleanliness and retail responsibilities. Associates welcome and farewell members, answer questions and telephone calls, address customer concerns, process payments, and promote products and special offers. The position may involve maintaining the club’s cleanliness for up to 50% of a shift.

The listed overnight schedule is Monday through Thursday, 10:00 p.m. to 5:00 a.m.; Sunday, 11:30 p.m. to 5:00 a.m.; Friday and Saturday off. Initial training hours and schedules may vary according to facility needs. Applicants should discuss availability with the Hiring Manager or note it on their application.

Requirements

• Be at least 18 years old.
• Have a high school diploma or equivalent.
• Have six months of face-to-face customer service experience in a retail environment, or the preferred one year of fitness experience.
• Have excellent verbal and written communication skills.
• Be able to manage multiple responsibilities.
• Have a solid work ethic and strong decision-making and problem-solving skills.
• Be a self-starter who takes initiative with minimal direction and supervision.
• Be comfortable working a flexible rotating schedule.
• Have superior customer service skills, preferably in the fitness industry.
• Be able to work as part of a team whose members depend on each other to get work done.
• Be willing to learn, seek new challenges, and take on additional responsibilities.
• Be friendly and professional when interacting with customers while cleaning is being performed.
• Be hardworking, enthusiastic, and energetic.

Nice To Haves

• One year of fitness experience is preferred.

Responsibilities

• Welcome members and say goodbye when they leave in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Provide gracious and efficient telephone service, answering calls promptly and knowledgeably with complete and accurate information.
• Use communication and problem-solving skills to resolve customer concerns and support a pleasant experience.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver prompt, efficient, and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and critical illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED