Front Desk Overnight

IFH CT OPERATIONS, INC • Meriden, CT

1d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking an Overnight Front Desk Associate to provide friendly, professional service to members and customers. The position includes greeting and assisting members, handling telephone inquiries, addressing customer concerns, processing payments, communicating promotions, and maintaining club cleanliness. Cleaning may occupy up to 50% of the shift. The listed schedule is overnight, with weekday hours based on club needs and initial training hours subject to change.

The posted schedule is Monday through Thursday, 11:00 p.m.–5:00 a.m.; Friday and Saturday off; and Sunday, 11:30 p.m.–4:30 a.m. Applicants should discuss availability with the Hiring Manager or note it on their application.

Requirements

• Be at least 18 years old.
• Have a high school diploma or equivalent.
• Have six months of face-to-face customer service experience in a retail environment.

Nice To Haves

• One year of fitness experience preferred.
• Superior customer service skills, preferably in the fitness industry.
• Strong verbal and written communication skills.
• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision-making and problem-solving skills.
• Be a self-starter who takes initiative with minimal direction and supervision.
• Comfort working a flexible rotating schedule.
• Ability to work as part of a team whose members depend on each other to complete work.
• Willingness to learn, seek new challenges, and take on additional responsibilities.
• Friendly, professional, hardworking, enthusiastic, and energetic demeanor.
• Ability to interact with customers while cleaning is being performed.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and ensure a pleasant experience.
• Maintain the cleanliness of the club, which may take up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating product benefits and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and critical illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED