Overnight Front Desk Associate

Planet Fitness•West Manchester Township, PA

6h•Onsite

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional Judgement Free member experience. The role includes greeting and assisting members, supporting them on the club floor, handling membership and retail transactions, responding to inquiries and concerns, and maintaining a clean, safe club environment. Team members are expected to follow club policies and health and safety protocols and to report unsafe conditions or at-risk behaviors to leadership.

Requirements

Must be at least 18 years old.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Ability to lift up to 75 pounds.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to bend and twist to accomplish tasks.
Ability to encounter toxic chemicals during a shift and perform frequent cleaning and sanitizing.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
Conduct prospective member calls and tours and assess membership needs.
Execute retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean and sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently walk all club areas to promptly address safety, policy, and cleanliness issues.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.