Overnight Front Desk Associate

Planet Fitness • Norwich, CT

2d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking an Overnight Front Desk Associate to provide friendly, professional member service and help maintain the cleanliness of the club. The role involves greeting and assisting members, responding to questions and concerns, answering telephone calls, processing customer payments, and promoting products and special offers. The associate may spend up to 50% of the shift cleaning. Overnight weekday hours depend on club needs; initial training hours and schedules may vary. Applicants should discuss their availability with the Hiring Manager or note it on their application.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• At least six months of face-to-face customer service experience in a retail environment is required.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-solving skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Strong customer service skills.
• Ability to work as part of a team.
• Friendly and professional when interacting with customers while cleaning is being performed.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Desire to learn, seek new challenges, and take on additional responsibilities.
• Hard-working, enthusiastic, and energetic.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns.
• Maintain club cleanliness, potentially for up to 50% of the shift.
• Deliver prompt and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating product benefits and special promotions.
• Answer customer questions and accurately explain business procedures and policies.

Benefits

• Competitive salary.
• 401K plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and critical illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED