Overnight Front Desk Associate

Planet Fitness • Town of Henrietta, NY

6d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking a part-time Overnight Front Desk Associate for its Henrietta, New York location. The role provides customer service to members, supports club cleanliness, processes customer payments, and promotes products and special offers. Overnight weekday hours depend on club needs; initial training hours may vary, and candidates should discuss their availability with the Hiring Manager or include it on their application. The position may require working a flexible rotating schedule.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• At least six months of face-to-face customer service experience in a retail environment is required.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-solving skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Strong customer service skills.
• Ability to work as part of a team whose members depend on one another to complete work.
• Willingness to learn, seek new challenges, and take on additional responsibilities.
• Friendly, professional, hardworking, enthusiastic, and energetic.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Must be able to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience is preferred.
• Customer service experience in the fitness industry is preferred.

Responsibilities

• Welcome members and say goodbye as they exit in a confident, professional, and friendly manner.
• Anticipate and promptly respond to members’ needs.
• Provide gracious and efficient telephone service, answering calls promptly and knowledgeably and giving complete, accurate information.
• Resolve customer concerns using communication and problem-solving skills to support a pleasant experience.
• Maintain club cleanliness for up to 50% of the shift, while remaining friendly and professional with customers on-site during cleaning.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, long-term disability, short-term disability, and critical illness coverage; applicable to full-time positions.
• Paid time off; applicable to full-time positions.
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED