Overnight Front Desk Associate

Planet Fitness • Montgomery, AL

12d

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional Judgement Free member experience. The role includes welcoming and assisting people entering and leaving the club, supporting members on the club floor, handling membership and retail transactions, and maintaining clean, safe, and well-stocked club facilities. Team members are expected to contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors, and working safely.

Requirements

• Must be 18 years of age or older.
• Basic computer proficiency.
• Willingness to become CPR/AED certified; training is provided by Planet Fitness.
• Continual standing and moving throughout the club during the shift.
• Continual in-person and telephone communication during the shift.
• Ability to lift up to 75 pounds.
• Ability to work around toxic chemicals during the shift.
• Ability to clean and sanitize equipment and facilities frequently.
• Ability to bend and twist and move into different positions to accomplish tasks.

Nice To Haves

• 6–12 months of experience in a customer service environment is preferred.
• Positive, upbeat attitude and passion for delivering a consistent, exceptional experience to members, guests, and fellow team members.
• Punctuality, reliability, dependability, and pride in work.
• Diplomacy, motivation to help others, integrity, and respect for others.
• Strong communication, listening, and empathy skills.
• Ability to inspire and motivate others.
• Ability to learn quickly and apply knowledge from online and hands-on training.

Responsibilities

• Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
• Connect with members on the club floor, offer assistance with their fitness journeys, and uphold club policies.
• Resolve member concerns and escalate them to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
• Contact prospective members and conduct tours to assess their membership needs.
• Process retail transactions accurately and drive sales goals.
• Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
• Keep restrooms clean and sanitized, stocked, and clutter-free according to the routine cleaning schedule.
• Frequently walk all club areas and promptly address safety, policy, and cleanliness issues.
• Promptly address facility and maintenance concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
• Follow applicable health and safety policies, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.

Benefits

• Medical, dental, and vision insurance.
• Vacation, sick time, and holiday pay.
• Free Black Card Membership.
• 401(k) retirement savings plan.
• Term life insurance.
• Healthcare and dependent care flexible spending accounts.
• Tuition reimbursement.
• Employee perks and discounts.
• Team-building competitions and social events. Certain listed benefits are for full-time employees only.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed