Overnight Front Desk Associate

Planet Fitness • Knoxville, TN

13d • Onsite

About The Position

Planet Fitness is seeking an Overnight Front Desk Associate to provide friendly, professional customer service to club members and visitors. The role includes greeting and assisting members, responding to questions and concerns, handling telephone inquiries and customer payments, and promoting products and special offers. The associate also helps maintain club cleanliness, which may occupy up to 50% of the shift. Weekday overnight hours depend on club needs; initial training hours and schedules may vary as facility needs change. Candidates should discuss availability with the Hiring Manager or include it on their application.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• At least six months of face-to-face customer service experience in a retail environment is required.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-solving skills.
• Self-starter able to take initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Strong customer service skills; preferably in the fitness industry.
• Ability to work as part of a team whose members depend on one another to complete work.
• Willingness to learn, seek new challenges, and take on additional responsibilities.
• Friendly and professional when interacting with customers while cleaning is being performed.
• Hard-working, enthusiastic, and energetic.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience is preferred.

Responsibilities

• Welcome members and say goodbye as they leave in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and provide a pleasant experience.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies clearly and accurately.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and critical illness coverage (for full-time positions).
• Paid time off (for full-time positions).
• Free Black Card membership and fun exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED