Overnight Front Desk Associate

Planet Fitness • Collegedale, TN

8d • $12 - $12 • Onsite

About The Position

Planet Fitness is seeking an Overnight Front Desk Associate to provide friendly, professional service to club members and customers. The role includes greeting and assisting members, responding to questions and concerns, handling telephone inquiries, processing payments, and communicating product benefits and promotions. The associate also helps maintain club cleanliness, which may take up to 50% of a shift, while delivering accurate service in a fast-paced retail environment.

This is a full-time overnight position at the Ooltewah, Tennessee location. Listed hours are Monday through Thursday, 10:00 p.m. to 6:00 a.m.; Sunday, 11:00 p.m. to 6:00 a.m.; Friday and Saturday off. Initial training hours and schedules may vary according to facility needs. Candidates should discuss availability with the Hiring Manager or note it on their application.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• At least six months of face-to-face customer service experience in a retail environment is required.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-solving skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Ability to work a flexible rotating schedule.
• Strong customer service skills.
• Ability to work as part of a team.
• Friendly and professional when interacting with customers while cleaning is being performed.
• Able to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Able to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Desire to learn, seek new challenges, and take on additional responsibilities.
• Hard-working, enthusiastic, and energetic.

Responsibilities

• Welcome members and provide professional, friendly greetings and farewells.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Provide courteous and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and support a pleasant experience.
• Maintain club cleanliness, potentially for up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Communicate and demonstrate product benefits and special promotions to help drive revenue.
• Answer customer questions and accurately explain business procedures and policies.

Benefits

• Competitive salary
• 401K plan
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and critical illness coverage (applicable to full-time positions)
• Paid time off (applicable to full-time positions)
• Free Black Card membership
• Exercise incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED