Overnight Front Desk Associate

Planet Fitness•Pooler, GA

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role involves welcoming and assisting people, supporting members on the club floor, handling membership and retail transactions, and maintaining a clean, safe club environment during the overnight shift. Team members are expected to contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work safely. Planet Fitness describes its culture as welcoming, energetic, supportive, and guided by principles of putting people first, leading with excellence, acting with integrity, embracing change, and thriving together.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Ability to stand and move throughout the club continually during the shift.
Ability to communicate continually in person or by phone during the shift.
Ability to lift up to 75 pounds.
Ability to bend, twist, and move into different positions to complete tasks.
Ability to work around toxic chemicals and perform frequent cleaning and sanitizing.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.
Positive, upbeat, dependable, punctual, and reliable approach to work.
Passion for providing consistent, exceptional experiences to members, guests, and fellow team members.
Ability to handle interactions diplomatically and demonstrate motivation to help others.
Integrity and respect for others.
Strong communication, listening, and empathy skills.
Ability to inspire and motivate others toward their goals.
Ability to learn quickly and apply online and hands-on training.

Responsibilities

Greet members and guests as they enter and leave the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a manager when needed.
Answer phone calls courteously and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
Call prospective members, conduct tours, and assess their membership needs.
Complete retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Clean and sanitize restrooms, keep them stocked and clutter-free, and follow the routine cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.