Front Desk Associate

Planet Fitness • Fort Oglethorpe, GA

24d • $11 - $11 • Onsite

About The Position

Planet Fitness, a private equity-backed fitness retailer, is seeking a friendly and courteous Front Desk Associate to deliver first-rate service and foster positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness’s Mission, Vision and Values. The role requires balancing multiple tasks while maintaining a friendly, professional demeanor in a fast-paced retail environment.

The associate welcomes and assists members, provides efficient telephone service, resolves customer concerns, accepts payments, communicates product benefits and special promotions, and helps maintain club cleanliness. This part-time position is located in Fort Oglethorpe, Georgia. The posted schedule includes weekday afternoon and evening hours and weekend shifts, subject to club needs and availability. Initial training hours may vary.

Requirements

• Be at least 18 years old.
• High school diploma or equivalent required.
• Six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills.
• Able to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Able to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome and greet members when they arrive and leave in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and provide a pleasant experience.
• Maintain the cleanliness of the club, potentially for up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, long-term disability, short-term disability, and illness coverage (for full-time positions).
• Paid time off (for full-time positions).
• Free Black Card membership.
• Exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED