Front Desk Host
Concord Hospitality Enterprises • Miami, FL22d
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Front Desk Host
Concord Hospitality Enterprises•Miami, FL
About The Position
The Front Desk Host works at the hub of the hotel and interacts frequently with guests, playing a key role in their overall experience. The position calls for a proactive, responsive, caring, and responsible approach, along with an enjoyment of engaging with others. The Front Desk Host provides courteous, professional service, addresses guest concerns, handles payments and communications, and supports hotel safety procedures. Concord Hospitality describes its culture as respectful, associate-focused, and supportive of employee development.
Requirements
- Passion for serving others.
- Enjoy engaging with others and have a winning personality.
- Demonstrate a proactive, responsive, caring, and responsible approach.
Responsibilities
- Assist guests efficiently, courteously, and professionally at all times.
- Maintain a high level of service and hospitality.
- Address guest concerns and issues promptly and effectively, ensuring they are resolved to the guest’s satisfaction in a timely manner.
- Post guest charges, collect payments, and follow required cash-handling procedures.
- Handle guest mail and messages with respect for privacy and professionalism.
- Learn and communicate information about the hotel brand and programs, including travel programs and special offers.
- Communicate guest comments and concerns to other departments and management.
- Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
- Maintain full knowledge of hotel safety and emergency procedures.
Benefits
- Competitive pay.
- Medical plans at various coverage levels and prescription discounts.
- Vision and dental coverage.
- 401(k) retirement program with company contribution.
- Group life insurance equal to annual salary.
- Voluntary short- and long-term disability programs.
- Verizon Wireless discount of up to 18% on monthly billing.
- Classroom and online training through the Learning Management System.
- Education assistance options through the University of Phoenix, including tuition savings.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
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