Front Desk/Technician

Optical Outlets•Palm Bay, FL

About The Position

The Front Desk/Technician assists Optical Outlets patients and supports the Doctor and Office Manager to help ensure excellent patient flow. The role provides customer service throughout the patient experience, performs check-in and pretesting, verifies insurance, answers calls, and assists with eyewear dispensing and fitting. It also helps maintain accurate, efficient office operations and patient satisfaction.

Requirements

One to two years of experience in a related field.
Working knowledge of the MS Office package.
Effective verbal communication skills to prioritize multiple tasks and handle incoming calls and inquiries.
Effective written communication skills to document patient visits clearly.
Strong interpersonal and rapport-building skills.
Ability to ask appropriate and relevant questions to identify patient needs.
Ability to listen, process transactions, and interact with patients simultaneously in a fast-paced environment.

Responsibilities

Attract and retain customers by providing outstanding customer service.
Greet customers and clearly explain the process and exam pricing.
Check in and pretest patients efficiently and accurately.
Ensure insurance is verified before the Doctor encounter.
Answer phones properly and promptly.
Assist in other areas of the office as needed, including dispensing eyewear.
Promote a Right the First Time approach and outstanding patient satisfaction from the first interaction.
Adjust or fit eyewear carefully and correctly, attending to detail.
Inform the Office Manager of office problems noted by staff, doctors, or patients.
Perform tasks assigned by the Office Manager.