Front Desk/Technician

Optical Outlets•Palm Bay, FL

7d•$15 - $16

About The Position

The Front Desk/Technician assists patients of Optical Outlets and supports the Doctor and Office Manager in maintaining excellent patient flow. The role provides customer service throughout the patient visit, from greeting and check-in through pretesting and eyewear assistance. It also involves communicating with patients, verifying insurance, documenting visits, and completing tasks assigned by the Office Manager. The work environment is generally favorable, with adequate lighting and temperature and no hazardous or unpleasant conditions from noise, dust, or similar factors. The job description outlines the general nature and level of work for this classification and is not a comprehensive inventory of all duties or qualifications. VSP Vision is an equal opportunity employer, maintains a drug-free workplace, and conducts pre-employment substance abuse testing. Compensation may include eligible bonuses and commissions; actual pay depends on experience and other job-related factors permitted by law.

Requirements

One to two years of experience in a related field.
Working knowledge of the MS Office package.
Effective verbal communication skills to prioritize multiple tasks and respond to incoming calls and inquiries.
Effective written communication skills to clearly document patient visits.
Excellent interpersonal and rapport-building skills.
Ability to ask appropriate and relevant questions to identify patient needs.
Ability to listen, process transactions, and interact with patients simultaneously in a fast-paced environment.
For remote or hybrid roles, ability to demonstrate strong engagement in virtual environments, including maintaining camera presence during meetings.

Responsibilities

Attract and retain customers by providing unsurpassed customer service.
Greet customers and explain the process and exam pricing transparently.
Check in and pretest patients efficiently and accurately.
Ensure insurance is properly verified before the Doctor encounter.
Answer phones properly and in a timely manner.
Assist in other areas of the office as necessary, including dispensing eyewear.
Promote outstanding patient satisfaction from the first interaction, with a focus on getting work right the first time.
Adjust or fit eyewear carefully and correctly, ensuring details are thorough and exact.
Inform the Office Manager of office problems noted by staff, doctors, or patients.
Perform tasks assigned by the Office Manager.
Clearly document patient visits.