Front Desk/Technician

Optical Outlets•Altamonte Springs, FL

8d•$15 - $16

About The Position

The primary function of this role is to assist patients of Optical Outlets while supporting the Doctor and Office Manager to ensure excellent patient flow. The position provides customer service, checks in and pretests patients, verifies insurance, answers phones, and assists with other office activities, including dispensing and fitting eyewear. The role also helps maintain patient satisfaction, communicates office problems to the Office Manager, and performs assigned tasks. The working environment is generally favorable, with adequate lighting and temperature and no hazardous or unpleasant conditions caused by noise, dust, or similar factors. The description outlines the general nature and level of work and is not a comprehensive inventory of all duties or qualifications. VSP Vision is an equal opportunity employer, maintains a drug-free workplace, and conducts pre-employment substance abuse testing. Compensation varies by market and is based on experience and other job-related factors permitted by law; the package may include eligible bonuses and commissions. Benefits information is available at opticaloutlets.com/careers.

Requirements

One to two years of experience in a related field.
Working knowledge of the MS Office package.
Effective verbal communication skills to prioritize multiple tasks and respond to incoming calls and inquiries.
Effective written communication skills to clearly document patient visits.
Excellent interpersonal and rapport-building skills.
Ability to ask appropriate and relevant questions to identify patient needs.
Ability to listen, process transactions, and interact with patients simultaneously in a fast-paced environment.

Responsibilities

Attract and retain customers by providing unsurpassed customer service.
Greet customers and explain the process and exam pricing transparently.
Check in and pretest patients efficiently and accurately.
Ensure insurance is properly verified before the Doctor encounter.
Answer phones properly and in a timely manner.
Assist in other areas of the office as necessary, including dispensing eyewear.
Serve as a center of excellence for others, focusing on Right the First Time and outstanding patient satisfaction from the first interaction.
Adjust or fit eyewear carefully and correctly, ensuring details are thorough and exact.
Inform the Office Manager of office problems noted by staff, doctors, or patients.
Perform tasks assigned by the Office Manager.