Front Desk/Technician

Optical Outlets•Altamonte Springs, FL

About The Position

The Front Desk/Technician assists Optical Outlets patients and supports the Doctor and Office Manager to ensure excellent patient flow. The role includes greeting and checking in patients, explaining exam processes and pricing, conducting pretests, verifying insurance, answering phones, assisting with eyewear dispensing and fitting, and supporting other office needs. The position requires a strong focus on customer service, accuracy, patient satisfaction, and effective communication in a fast-paced environment.

Requirements

One to two years of experience in a related field.
Working knowledge of the MS Office package.
Effective verbal communication skills to prioritize multiple tasks and handle incoming calls and inquiries.
Effective written communication skills to clearly document patient visits.
Excellent interpersonal and rapport-building skills.
Ability to ask appropriate and relevant questions to identify patient needs.
Ability to listen, process transactions, and interact with patients simultaneously in a fast-paced environment.
For remote or hybrid roles, demonstrate strong engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Responsibilities

Attract and retain customers by providing unsurpassed customer service.
Greet customers and explain the process and exam pricing transparently.
Check in and pretest patients efficiently and accurately.
Ensure insurance is properly verified before the Doctor encounter.
Answer phones properly and in a timely manner.
Assist in other areas of the office as necessary, including dispensing eyewear.
Serve as a center of excellence for others, focusing on Right the First Time and outstanding patient satisfaction from the first interaction.
Adjust or fit eyewear carefully and correctly, ensuring details are thorough and exact.
Inform the Office Manager of office problems noted by staff, doctors, or patients.
Perform all tasks assigned by the Office Manager.