Front Desk/Technician

Optical Outlets•Tampa, FL

About The Position

The Front Desk/Technician assists patients of Optical Outlets while supporting the Doctor and Office Manager to ensure excellent patient flow. The role provides customer service, supports patient check-in and pretesting, verifies insurance, answers calls, and assists with eyewear dispensing and fitting. It also serves as a center of excellence for “Right the First Time” service and patient satisfaction. The working environment is generally favorable, with adequate lighting and temperature and no hazardous or unpleasant conditions from noise, dust, or similar factors. The description outlines the general nature of the work and is not a comprehensive inventory of all duties or qualifications. Optical Outlets is an equal opportunity employer, maintains a drug-free workplace, and performs pre-employment substance abuse testing. Compensation is $15.00–$15.50; actual pay depends on experience and other job-related factors. Eligible bonuses and commissions may be included.

Requirements

One to two years of experience in a related field.
Working knowledge of the MS Office package.
Effective verbal communication skills to prioritize multiple tasks and handle incoming calls and inquiries.
Effective written communication skills to clearly document patient visits.
Excellent interpersonal and rapport-building skills.
Ability to ask appropriate and relevant questions to identify patient needs.
Ability to listen, process transactions, and interact with patients simultaneously in a fast-paced environment.
For remote or hybrid roles, demonstrate strong engagement in virtual environments, including maintaining camera presence during meetings.

Responsibilities

Attract and retain customers by providing unsurpassed customer service.
Greet customers and explain the process and exam pricing transparently.
Check in and pretest patients efficiently and accurately.
Ensure insurance is properly verified before the Doctor encounter.
Answer phones properly and in a timely manner.
Assist in other areas of the office as necessary, including dispensing eyewear.
Provide outstanding patient satisfaction from the first interaction, with a focus on “Right the First Time.”
Adjust or fit eyewear carefully and correctly, ensuring details are thorough and exact.
Inform the Office Manager of office problems noted by staff, doctors, or patients.
Perform tasks assigned by the Office Manager.